Frequently Asked Questions:
🛋️ Product & Orders
Q: Are your sofas made-to-order?
Yes, all our sofas are made-to-order to ensure quality and customization. Production takes 30 days.
Q: Can I customize the size or color?
We currently offer select colors and styles shown on each product page. For custom requests, feel free to contact us directly.
Q: How do I place an order?
Just add the item to your cart and proceed to checkout. We accept major payment methods including credit/debit cards, bank transfers, and e-wallets.
🚚 Shipping & Delivery
Q: How long does delivery take?
Production takes 30 days, and delivery is completed within 30 days after production, depending on your location.
Q: Where do you deliver?
We deliver nationwide in the Philippines.
Q: How much is the delivery fee?
Shipping fees are calculated at checkout based on your delivery location and item size.
🔁 Returns & Cancellations
Q: Can I return my sofa?
Yes, we accept returns within 30 days of delivery, as long as the item is unused and in its original packaging.
Q: What if my sofa is damaged upon arrival?
If your item arrives damaged, please report it within 5 days. We will replace or refund the item.
Q: Can I cancel my order?
You may cancel your order within 24 hours of placing it. After that, production begins and cancellation may no longer be possible.
💳 Payments & Refunds
Q: What payment methods do you accept?
We accept credit/debit cards, GCash, bank transfer, and other secure payment methods.
Q: When will I receive my refund?
Refunds are processed 3–5 business days after we receive and inspect your return.
📦 Tracking & Support
Q: How can I track my order?
Visit our Track My Order page and enter your Order Number and Email Address to check the status.
Q: How can I contact customer support?
You can reach us at:
📧Email: sazadesign@gmail.com
🕐Monday to Saturday, 9 AM – 6 PM